- ✓ Support by email
- ✓ 7-day issue window
- ✓ Replacement, refund, or store credit
Food Safety Policy
Because Safari Candies sells food products, we cannot accept returns on opened candy. Once a candy package has been opened, it cannot be returned or exchanged.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, incorrect, or missing an item, please contact us within 7 days of delivery.
What to Include
Please email support@safaricandies.com with your order number, a short description of the issue, and clear photos of the product, packaging, and shipping box if applicable.
How We Help
Depending on the issue, Safari Candies may offer a replacement, refund, or store credit. Each request is reviewed carefully so we can make it right.
Items We Cannot Refund
We cannot refund or replace items that were opened, eaten, damaged after delivery, or reported more than 7 days after delivery.